Self-motivated, very professional with organizational skills and the ability to multitask, detail oriented with the ability to prioritize putting attention to detail, with a degree in Clinical and Organizational Psychology.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills..
Collateral Department Supervisor
Feb 2013 - Sep 2020
Mega Auto Finance
- Collateral Department (Inventory) Management
- Repossessions inventory Management, transportation, reconditioning, and sales (Auction, dealers and private)
- Weekly Auction Visits for sales and inventory management
- Repossession assignments, notice of intent to sell (NOI’S), auto redeems and Impounds
- Auto Reconditioning, parts location, invoicing, coding, and Accounts payables
- Customer Service relations and Loan Modifications
- DMV Management, Title processing, preparation, corrections, and Lien Releases
- Guarantee Asset Protection (GAP) Processing, cancellations, claims and Reports
- Vehicle Service Contracts (VSC) Processing, cancellations, and Reports
- Total Loss Insurance Claims, Lien Holder Claims, Processing, and reports
- Auto Finance Dealer visits, Franchise, and Independents
- Distribution and management of Auto Finance Programs to Franchise and Independent Dealers
- Dealers sign up to become Auto Finance partners with Company
- Daily visits to dealers, review auto credit applications, approvals, and contracts via Dealertrack and Route One
- Follow up and pick up auto credit applications and contracts
- Assist Funding department with verifications, credit applications, customer interviews, Insurance and Employment verifications and reports during Funding Process.
- Follow up and collect Titles and/or Registrations from dealers
- GPS Inventory (Goldstar and Passtime GPS) Management installations and removals
- GPS appointments and calendar management
- Manage IT Department, Computers, emails, software, phone system (VOE) (Vonage), apps and set up remote, home working stations.
Operations and Finance
Jan 2011 - Jan 2013
South Bay Motors GSCC Premier
- Manage front-office operations and provide impeccable customer service
- Welcome and greet and assist clients
- Customer service and sales
- Referral, client tracking and follow up
- Manage employees, phone and online sales, retail, and wholesale training
- DMV and registrations management
- Finance sales with the appropriate Bank and/or Finance Company to meet customer needs
- Follow up deals, funds deals providing proper documentation
- Manage finance, accounts payable, receivables, coding, invoicing, billing, budgeting, Bank reconciliation, American Express reconciliation, daily Bank deposits, and high volume of collections
- Review and submission of payroll data, online and in house (ADP, Paychex)
- Preparation of monthly consolidated financial statements and general ledger
- Facility maintenance and client tracking, management of relations with auctions and vendors
Operations and Finance Manager
Dec 2009 - Dec 2010
Pacific Auto Group
- Manage front-office operations and provide impeccable customer service
- Welcome, greet and assist clients
- Customer service and sales
- Referral, client tracking and follow up
- Manage employees, phone and online sales, retail, and wholesale training
- DMV and registrations management
- Finance sales with the appropriate Bank and/or Finance Company to meet customer needs and follow up until deal is funded providing all the proper documentation
- Manage finance, accounts payable, receivables, coding, invoicing, billing, budgeting, Bank reconciliation, American Express reconciliation, daily Bank deposits, and high volume of collections
- Review and submission of payroll data, online and in house (ADP, Paychex) also preparation of monthly consolidated financial statements and general ledger
Psychology
Aug 1997 - Jul 2001
CUT University of Tijuana MX