Susan L Manfredini

  • Relationship Management, Sales
  • Barrington, IL, USA
  • Apr 11, 2021
As Needed Auction Sales / Contract Negotiator Event Coordinator

Personal Summary

I grew up in the car business, with my dad being a partner in a franchise dealership.   Over 20 years of work experience in sales and customer service have led to strong interpersonal skills, relationship management, and cross-functional partnering.  My excellent customer relationship skills have established trust, increased customer satisfaction and let=d to increased sales.

Work Experience

Account Manager
Aug 2016 - Dec 2017 ADESA

 • Manage assigned dealer territory. • Contact consignment dealers daily to solicit and develop new consignment business. • Build and maintain relationship with dealers. • Arrange transportation and detail work. • Get floor pricing and announcements from dealers. • Help with sales line-up. • Resolve “If’s.” • Help online sales department maximize dealer cars. • Floor plan purchases. • Email sales contacts. • Order PSI’s

Territory Manager
Jan 2018 - Apr 2019 ACV Auctions

• Develop and execute a plan to open, grow and build my territory. Signing up both independent and franchise dealers. • Service dealer accounts both in person and by phone. • Build strong relationships to achieve retention and growth. • Ensure both customers and prospects have a clear understanding of our product through a consultative selling approach. • Respond quickly and accurately to problems, concerns and needs of my customers. • Be familiar with the competition and know how to sell against it.• Utilize Salesforce on a daily basis. • Help proactively market the company to customers and convey the advantages of ACV. • Collaborate with team members, manager, cross-functional departments when necessary. • Day to day management of Vehicle Condition Inspectors.


Busniess Admin
Aug 1986 - Jun 1989 Bradley University