Dispatcher / Logistics Coordinator

Location: Phoenix, AZ
Job Type: Full-Time
Schedule: Monday–Friday with occasional weekends based on business needs

Join Our Growing Team!

Are you an experienced Dispatcher, Logistics Coordinator, Operations Coordinator, Scheduling Coordinator, or Customer Service Professional looking for a fast-paced career where every day is different?

Our nationwide auction company is seeking a highly organized, customer-focused Dispatcher / Logistics & Customer Service Coordinator to support our field operations. This role is ideal for someone who excels at scheduling, coordinating logistics, solving problems, and communicating effectively with field personnel while managing multiple priorities.

If you're energized by a fast-moving environment and enjoy being the person who keeps everything running smoothly, we'd love to meet you.

Position Summary

The Dispatcher / Logistics & Customer Service Coordinator is responsible for coordinating field personnel, managing schedules, communicating operational updates, and ensuring successful execution of auction events across the country.

This position requires excellent organizational skills, strong communication, and the ability to quickly adjust priorities when urgent situations arise. The ideal candidate remains calm under pressure, thinks critically, and consistently delivers exceptional customer service to both internal and external customers.

Key Responsibilities

• Coordinate and dispatch field representatives to nationwide auction assignments.

• Schedule employees, travel, and operational resources to meet business needs.

• Manage daily logistics while balancing multiple priorities and deadlines.

• Communicate professionally with field representatives, customers, and management.

• Monitor schedules and proactively resolve conflicts before they impact operations.

• Quickly pivot and reprioritize when urgent operational issues arise.

• Maintain accurate scheduling records and operational documentation.

• Answer incoming calls and emails while providing outstanding customer service.

• Collaborate with Operations, Sales, Production, and Customer Service teams.

• Track assignments and ensure projects remain on schedule.

• Support company initiatives while maintaining professionalism in a fast-paced environment.

• Identify process improvements that increase efficiency and customer satisfaction.

Qualifications

• 2+ years of experience in dispatching, logistics, scheduling, operations coordination, customer service, or a related field preferred.

• Strong organizational and time-management skills.

• Excellent multitasking abilities with exceptional attention to detail.

• Ability to remain calm and make sound decisions under pressure.

• Outstanding verbal and written communication skills.

• Strong computer proficiency, including Microsoft Office and Google Workspace.

• Experience with scheduling, CRM, or project management software is a plus.

• Self-motivated with the ability to work independently and collaboratively.

• Professional, dependable, and solution-oriented.

The Ideal Candidate

We're looking for someone who:

• Thrives in a fast-paced, constantly changing environment.

• Can effectively manage multiple priorities at the same time.

• Adapts quickly when priorities shift.

• Communicates confidently and professionally with employees, customers, and management.

• Takes ownership of responsibilities and follows through on commitments.

• Maintains a positive attitude under pressure.

• Is dependable, organized, and highly accountable.

• Understands that exceptional customer service is essential to our success.

Why Join Our Team?

At our company, you'll become part of a team that values professionalism, teamwork, and continuous improvement. We believe our employees are our greatest asset and are committed to providing a positive work environment where individuals can grow and succeed.

We Offer:

• Competitive pay based on experience

• Comprehensive health benefits (medical, dental, and vision)

• Paid time off (PTO) and paid company holidays

• Stable, full-time employment with a growing nationwide company

• Opportunities for professional growth and advancement

• Supportive leadership and a collaborative team environment

• A fast-paced workplace where every day brings new challenges and opportunities

• The opportunity to make a direct impact by helping coordinate successful auctions across the country

• Training and development to help you succeed in your role

• A culture that values accountability, communication, customer service, and teamwork

Schedule

• Full-time

• Monday through Friday

• Occasional evenings and weekends based on auction schedules and business demands

Ready to Join Our Team?

If you're an experienced dispatcher, scheduler, logistics professional, operations coordinator, or customer service expert who enjoys solving problems, supporting field teams, and making an impact, we'd love to hear from you.

Apply today and become part of a growing company where your organizational skills, professionalism, and customer service expertise make a difference every day.