I have been in the Real Estate and housing industry since 2004 and worked as a (non-attorney) Trustee for a Real Estate Law Firm for 11+ years. In the position of Sales Auctioneer and Sales Manager I scheduled, managed, and conducted Foreclosure Auctions/Trustee Sales in Virginia and Maryland. In addition to this I am a Licensed Realtor in Virginia and also have experience in the Mortgage industry.
Represent Home Buyers in their search for their perfect home. Advise, consult and help them understand the housing market, current trends, and the purchasing process. Build a strong rapport with Listing Agents in order to construct winning offers for my clients.
Represent Home Sellers in getting the best offer and highest sale price for their homes. By working with each individual client to find and fulfill their needs for selling their home, using our state of the art systems and market knowledge to appraise and price their homes to gain maximum profit through a quick listing and sale process.
Maintain and cultivate a large client base through Redfin’s CRM system. Demonstrate a track record of being able to pivot and adjust to different client needs from day to day and at times within minutes.
Mid-Atlantic Regional Sales and Auction Manager/Firm Trustee: 2016 – 2020
Promoted to positions of increasing authority/responsibility due to exemplary performance and strong management abilities.
Coordinated and conducted successful trustee sales/foreclosure auctions as a representative of the company and its national bank/mortgage company clients, while generating increased revenues.
Managed and maintained a strict sale and travel schedule (80-90% out of office) covering over fifty jurisdictions in Maryland and Virginia, ensuring all sales were conducted in strict compliance with state and federal laws/regulations.
Scheduled all Maryland and Northern/Central Virginia sales, establishing the best routes to and from county and city courthouses to maximize efficiency and continually meet strict deadlines.
Collaborated with outside counsel when required for sale coverage in various locations.
Built and maintained lasting relationships with auction companies and investors to strengthen the business, drive continued growth and sustained a strong standing within the real estate auction industry.
Partnered with auction houses and auction.com as a Managing Trustee/Sale Cryer depending on county/city guidelines and bank instructions.
Oversaw the completion of complex sales contracts and collection of funds for third party transactions to assure success.
Provided comprehensive education and guidance throughout the entire post-sale and settlement process to guarantee smooth and efficient transactions.
Worked as liaison between home owners and banks if loan reinstatement is an option.
Attended Court Proceedings as a Firm Trustee and representative.
Maryland Sales Manager: 2013 – 2016
Due to continued increased revenue in my Virginia territories was promoted to Maryland Sales Manager.
Oversaw all sales within the state of Maryland.
Managed Maryland auction teams and outside counsel onsite at sales.
Represented Junior Lien holders to protect any interest they have in properties which were being sold.
Completed all contracts required for transfer of property and funds prior to submission for ratification.
Northern & Central Virginia Sales Auctioneer: 2010 – 2016
Worked with the Virginia presale team to schedule all sales for the territory of over 25 Counties and Cities
Restructured and updated the sales process in Virginia in order to streamline sales and boost efficiency.
Conducted all foreclosure auctions within the territory.
Increased third party sales by 10% from the year prior during first year in the position
Presale Foreclosure Processor: 2009 – 2010
Served as a key member of the Delaware post-sale team tasked with accurately processing foreclosures prior to the point of sale while elevating productivity within the department.
Verified the sufficient receipt of required documents according to state and federal laws before approval to proceed with foreclosure and the sale of properties.
Delivered superior customer care by creating personalized relationships with each customer to ensure effective management of diverse expectations and situations and provision of top-level service.
Managed all facets of publisher compliance initiatives, strictly upholding all contractual agreements between multiple MLSs and real estate brokerage offices on a regional, national and international level.
Functioned as the project manager for the expansion of the Global Division-ListHub Global ensuring the project was completed on time and under budget while exceeding expectations.
Coordinated, scheduled and delegated tasks between the office and multiple international clients in order to meet deadlines and assure the on-schedule progression of the expansion.
Reviewed and audited real estate listings for complete accuracy to the original source data while promptly contacting and instructing clients on necessary corrections.
Delivered exceptional technical support and customer service to hundreds of mortgage lenders and brokers nationwide using Desktop Originator and Desktop Underwriter and boosting satisfaction ratings.
Assisted in training and developing new employees assuring the complete understanding of their responsibilities and company policies.
Consistently exceeded expectations ensuring projects were on time, compliant to standards and met business needs.
Continually praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
Funding Manager: 2005 – 2007
Managed a department of 15-20 employees.
Served as the primary member of a diverse transfer team opening a new office in Chesapeake, overseeing all daily department activities and assisting staff with complex issues to ensure smooth and efficient operations.
Trained and mentored all new employees in the Funding Department to ensure optimized employee performance.
Partnered with quality control staff members and oversaw all QC issues within the funding department along with compliance with Federal Reserve, investor guidelines and state requirements.
Monitored production and workflow of all operations staff members, funding department, post-closing and underwriting in order to maximize productivity.
Collaborated with borrowers, loan officers and investors to fund loans by their projected date and guarantee loans were purchased in a timely manner.
Supervised and regulated the funding of all loans from closing to disbursement focusing on the overall integrity and accuracy of the funding transaction.
Funding Reviewer: 2004 – 2005
Administered outstanding customer support by quickly contacting clients and customers for essential documents/requirements to fund loans on time, while boosting client retention.
Maintained a high level of customer service while dealing with loan officers, borrowers and underwriters.
Proactively kept in contact with each client to provide basic information/updates about the status of the customer's account, including pending loan modification application and other loss mitigation alternatives.