Joseph Straface

  • Account Management, Customer Service
  • Conshohocken, PA, USA
  • Jul 20, 2021
Full time Clerk Auction Set-Up Auction Manager Cashier / Checkout

Personal Summary

Organized & dependable finance & customer service representative who excels at providing excellent support and ensuring highly proficient, error-free transactions.  Detail-oriented professional with over 10 years of experience.  Focused on maintaining high levels of accuracy & efficiency while achieving optimal customer service & sales goals.

Work Experience

Assistant Manager
Jun 2016 - Mar 2020 Carriage Trade Public Auto Auction

Assistant Manager - June 2016 – March 2020

Supervise office personnel & manage human resourcesOversee staff training & developmentManage employee conflict & problem resolutionEnsure employee & customer satisfaction


Account & Customer Service Representative - July 2004 – March 2020

Promote company products & servicesEstablish new customer accountsReceive incoming monies & reconcile car sales receiptsReconcile cash & checks with purchase receiptPrepare banking deposit slipsFile paperwork associated with car purchasesMaintain up-to-date records at all timesGenerate sales leadsMeet personal & customer service sales team targetsKeep records of customer interactions & process customer accountsResearch & resolve customer issues to achieve satisfactionManage large amounts of incoming callsBuild sustainable relationships & trust with customer accountsHandle customer complaints, provide appropriate solutions & alternatives & follow up to ensure resolution



Account Representative

Handle dealer accounts for buying & selling vehiclesManage inventory & titlesEnsure an easy process for the public & automobile dealers to conduct business


High School Diploma
Sep 2003 - Jun 2007 Archbishop John Carroll High School