Organized & dependable finance & customer service representative who excels at providing excellent support and ensuring highly proficient, error-free transactions. Detail-oriented professional with over 10 years of experience. Focused on maintaining high levels of accuracy & efficiency while achieving optimal customer service & sales goals.
Assistant Manager - June 2016 – March 2020
▪ Supervise office personnel & manage human resources▪ Oversee staff training & development▪ Manage employee conflict & problem resolution▪ Ensure employee & customer satisfaction
Account & Customer Service Representative - July 2004 – March 2020
▪ Promote company products & services▪ Establish new customer accounts▪ Receive incoming monies & reconcile car sales receipts▪ Reconcile cash & checks with purchase receipt▪ Prepare banking deposit slips▪ File paperwork associated with car purchases▪ Maintain up-to-date records at all times▪ Generate sales leads▪ Meet personal & customer service sales team targets▪ Keep records of customer interactions & process customer accounts▪ Research & resolve customer issues to achieve satisfaction▪ Manage large amounts of incoming calls▪ Build sustainable relationships & trust with customer accounts▪ Handle customer complaints, provide appropriate solutions & alternatives & follow up to ensure resolution
▪ Handle dealer accounts for buying & selling vehicles▪ Manage inventory & titles▪ Ensure an easy process for the public & automobile dealers to conduct business