Auction Customer Service Specialist Inbox Summarize this email
- Local Auctions, LLC
- 2225 West Peoria Avenue, Phoenix, AZ, USA
- Jul 31, 2026
Job Description
Position Summary
We’re looking for an energetic, customer-focused Auction Customer Service Specialist to provide outstanding support to our bidders and sellers while working in colllaboration with other departments. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same.
Responsibilities
- Respond to customer inquiries via phone, email, text, and live chat.
- Assist customers with account registration, bidding, and payment processing.
- Explain auction rules, payment requirements, and pickup procedures.
- Resolve customer concerns with professionalism and empathy.
- Process refunds and account adjustments according to company policies.
- Welcome customers to the office and assist with auction item pickup.
- Work closely with other business areas to provide the best customer experience.
- Document customer interactions accurately in company systems.
- Help maintain high customer satisfaction and encourage repeat business.
Qualifications
- At least 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Comfortable using computers and learning new software.
- Ability to multitask and stay organized in a fast-paced environment.
- Positive attitude, reliability, and strong attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Bilingual (English/Spanish) is a plus.
Benefits
- Competitive hourly pay
- Medical, dental, and vision insurance (with employer contribution)
- Paid training
- Opportunities for advancement
- Supportive team environment
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About LocalAuctions.com
LocalAuctions.com is a rapidly growing nationwide online auction marketplace connecting buyers and sellers through professionally managed liquidation auctions. As the flagship marketplace of a family of specialized auction brands, we make it easy for customers to buy and sell business assets, commercial equipment, vehicles, real estate, estate assets, restaurant equipment, industrial machinery, and more—all through one convenient platform using a single account.
Headquartered in Phoenix, Arizona, our team partners with businesses, financial institutions, property managers, estate representatives, and organizations across the United States to maximize asset value through transparent, technology-driven online auctions. Our experienced professionals manage every stage of the auction process—from marketing and asset preparation to customer service, logistics, and on-site operations—to deliver exceptional results for both buyers and sellers.
At LocalAuctions.com, we believe our success is built on professionalism, integrity, innovation, and outstanding customer service. We foster a collaborative, fast-paced work environment where employees are empowered to solve problems, embrace new challenges, and make a meaningful impact every day.
As we continue to grow nationwide, we're looking for motivated individuals who thrive in dynamic environments, enjoy working as part of a team, and are committed to delivering an exceptional customer experience. If you're looking for a career with opportunities for growth, continuous learning, and the chance to help shape the future of online auctions, we'd love to have you join our team.